Contact Us
This page sets out how to reach BonusCasinosSites.net for different types of enquiry, our response time commitments, and where to raise specific concerns like factual corrections or editorial feedback. We read every message and respond to substantive queries within the time windows set out below. For background on the editorial team, see our about page.
General Enquiries
For general questions about the site, about UK casinos we cover, or about specific content on any page, email [email protected]. We aim to respond to substantive general queries within three working days. If you are asking about a specific page, please include the URL in your message so we can respond efficiently.
Corrections and Factual Errors
If you believe we have published a factual error — incorrect licence number, wrong operator entity name, outdated wagering terms, inaccurate withdrawal speeds, misattributed regulatory settlement — please email [email protected] with the specific detail. Include: the page URL, the specific claim you believe is incorrect, and, where possible, a source for the correct information (UKGC register, operator terms, regulatory statement, or similar).
We take corrections seriously regardless of who raises them. Our commitment is to verify claims within 48 hours of receipt and update content promptly where the error is confirmed. Corrections to substantive factual claims are logged with a dated note on the affected page in accordance with our editorial policy. We do not silently edit content to change factual claims without acknowledgment.
Editorial Feedback
Reader feedback has genuinely shaped the evolution of the site. If you have suggestions for new content, feedback on existing reviews, methodology questions, or general editorial observations, email [email protected]. We read every message, and substantive editorial feedback is reviewed by the team and factored into future content planning.
If you disagree with a specific ranking or assessment, we are happy to engage on the substance — our rankings reflect editorial judgement about player value, and judgement is open to challenge. Please frame the disagreement in terms of the specific review criteria (welcome bonus, withdrawal speed, game library, compliance, etc.) rather than in general terms; specific challenges produce better conversations than general complaints.
Partnership and Business Enquiries
For affiliate partnership enquiries, advertising sales, commercial opportunities, or business development questions, email [email protected]. Please include the specific proposal, the operator or company represented, and any relevant commercial terms in the initial message so we can assess fit efficiently.
Note: editorial rankings on this site are not for sale. Operators seeking top-of-table placement through commercial terms will not receive it, regardless of commission offered. See our affiliate disclosure for the commercial framework under which we operate, and our editorial policy for the separation of editorial and commercial functions.
Media and Press
For media requests, interview enquiries, commentary quotes for articles about UK online gambling, or background research support for journalists covering the sector, email [email protected]. Please include the publication, the story angle, the deadline, and the specific topic on which you are seeking input. We are generally happy to provide background context and quotable commentary on UK casino regulation, bonus structures, responsible gambling reforms, and related editorial topics where we have documented editorial depth.
Complaints and Disputes
If you have a complaint about BonusCasinosSites.net content, coverage, or service, please raise it first via email to [email protected]. Include the specific page URL, the specific concern, and the outcome you are seeking. We aim to respond to complaints within five working days and to resolve substantive complaints within a reasonable time frame thereafter.
Note: we do not act as an intermediary in disputes between readers and casino operators. If you have a dispute with a specific UKGC-licensed casino over withdrawal, bonus claim, account restriction, or similar, escalate it first to the operator's customer service team; if unresolved, escalate to the operator's registered ADR provider (typically IBAS or eCOGRA), which is the binding dispute resolution path required by UKGC licensing.
Responsible Gambling Support
If you are experiencing gambling harm — your own or a loved one's — please do not email us for support; we are not equipped to provide it. The correct channels are:
GamCare National Gambling Helpline: 0808 8020 133 (24/7, free to call from UK landlines and mobiles). Trained advisers who can listen, provide information, and direct you to specialist support services.
BeGambleAware: begambleaware.org — the UK's leading independent charity providing information, advice and free treatment for gambling harm.
GamStop: gamstop.co.uk — the UK's national online self-exclusion scheme covering all UKGC-licensed operators. Free to register. See our GamStop guide.
Gamblers Anonymous UK: In-person and online support groups for people affected by problem gambling. See their website for meeting schedules.
For broader context on responsible gambling tools, UK reforms, and support services, see our responsible gambling guide.
Postal Address
For formal correspondence, legal notices, or postal enquiries:
BonusCasinosSites.net Editorial Team
[Your postal address line 1]
[Your postal address line 2]
[City], [Postcode]
United Kingdom
Please note: we process general enquiries by email and strongly prefer that channel for response time reasons. Postal enquiries will be processed within normal business operations but are slower than email by nature.
Response Times
Our general response commitments:
Factual corrections: verified and updated within 48 hours of receipt where the error is confirmed. Editorial feedback: substantive responses within two working days where a response is requested. General enquiries: within three working days. Complaints: within five working days. Partnership enquiries: within five working days (we process these in a commercial-function queue rather than editorial, so response times are longer than editorial queries).
Response times outside standard UK working hours, during UK public holidays, or during high-volume periods may be longer than these commitments. If you have not received a response within twice the normal window, please resend your email — occasional emails are filtered as spam despite our best efforts.